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Re: Problem Running Crystal Reports after Install (Visual C++ Runtime Error)

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Hi Brian,

 

Do you have CR 2011 installed? If so uninstall it first.

 

Check the install log, it is a log generated located here if it worked:

 

C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs\2015.11.23.08.31.25

 

Your date stamp will be unique. In there there is a file called setupengine.log which will have all of the info while installing.

 

If you do not get that far then the log files will be in your:

 

C:\Users\<youruserID>\AppData\Local\Temp\

 

See what it is reporting, go to the bottom of the log file where the issue that cause the install to stop.

 

And the only dependency CR has is on VS 2005 C++ Security patch, none of the others are required.

 

Also, Check your Antivirus software logs to see if it blocked installing, CR installer does a lot of registry updates and registering COM dll's. We've seen AV software block installs before.

 

Don


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