Hi Matt
I exited that thread when you turned up as I would have ended up writing the same points
I noticed with December and January quite a few regular SCNers and also Moderators being a lot more patient with FAQs and new members. Posts which I would have expected to be rejected straight out had attempts at education and explaining to the members. But it all feel on deaf ears.
The common accusation I see is that Moderators abuse power. I wonder what power they think we all have? We're cleaners in the grand scheme of things. If anything, when I became a moderator I second-guessed myself for every Alert Moderator action. Prior to becoming a Moderator, I never thought twice when it came to questioning content. I'm fortunate my space is relatively quiet to have time to go through each post.
I do notice there is a pattern in member location (culture at play) and in many cases level of experience in SAP. Most of the member who complain are new to SAP and don't know how to search. For the juniors out there, there is a level of maturity: they don't realise they are being unprofessional as the enter the real world where they won't be spoon fed anymore. In some cases, their writing reads as though they are ranting to a friend - at best its a brain dump without any clean up or formatting. Then you add stubborn to it when they don't want to admit they have made a mistake or were in the wrong. /ramble
More than likely they are stressed as they urgently need their answer for either a job interview, certification study or they have the job and don't want to get caught out. So they only see their situation and will not consider any other reason.
In their eyes, they are a victim and the Moderator is at fault.
Regards
Colleen