Quantcast
Channel: SCN: Message List
Viewing all articles
Browse latest Browse all 3353

Re: CRM - Contact Center Integration steps

$
0
0

Hello Nikhil,

 

OK, I found what you mean - the picture in the guide is obsolete, as the SAPphone interface configuration has moved from VU variables to System Configurator some time ago.

 

The SAPphone is quite old RFC-based protocol, predecessor of current ICI, which is SOAP-based. However, the SAPphone is still necessary for some scenarios, which require bulk data tranfer - statistical data transfer to CRM and campaign transfer.

 

In the Integration guide, find chapter Outbound Campaigns and Automatic Dialing. There is description how to setup the SAPphone connection.

 

Just a note: for basic operations, you don't have to setup the SAPphone interface.

 

Regards,

 

Dawood.


Viewing all articles
Browse latest Browse all 3353

Trending Articles